Privacy Policy
1. Information We Collect
At Southern Shaves, we value your trust. We collect personal data necessary to provide our premium grooming services, including your name, contact information, booking history, and payment details. We also record site visit data such as your IP address and browsing behavior to refine our digital experience and direct communications regarding your appointments.
2. How We Use Your Data
Your information is used solely to manage your appointments, process secure payments, and communicate service updates or exclusive member offers. We employ data analytics to understand client preferences and enhance our artisanal service delivery.
3. Data Sharing & Providers
We share necessary data with trusted third-party providers including payment processors, booking platforms, and email marketing services. These partners are legally bound to maintain the same level of luxury and security standards that Southern Shaves does, ensuring your privacy is never compromised for marketing or third-party sales.
4. Data Security & Retention
We utilize industry-standard encryption to protect your records. Your data is retained only as long as necessary to fulfill the purposes outlined above, or to comply with legal, accounting, or reporting requirements. Once your data is no longer required, it is securely deleted or anonymized.
5. Your Rights & Contact
You have the right to access, correct, or request the deletion of your personal information at any time. For any inquiries regarding our privacy practices, please contact us at privacy@southernshaves.com or visit us in person at our Manhattan studio. We respond to all requests within 30 days.
Terms of Service
1. Grooming Services & Professionalism
By engaging Southern Shaves, you agree to our professional standards. All services are performed by master barbers using premium tools. We reserve the right to refuse service to anyone demonstrating disrespectful behavior or under the influence of substances. Our mission is to maintain a refined sanctuary for all clients.
2. Appointments & Cancellations
We operate on a strict scheduling basis to respect the time of our artisanal staff. We require at least 24 hours' notice for cancellations. Cancellations within less than 24 hours or no-shows will result in a charge equal to 50% of the scheduled service fee. Recurring no-shows may result in the forfeiture of booking privileges.
3. Payments, Gift Cards & Memberships
Full payment is due at the time of service. Southern Shaves gift cards are non-refundable and carry no cash value. Monthly memberships grant exclusive access to our range of services and may be cancelled with 30 days' written notice after the initial term. All pricing is subject to change with advance notice to our members.
4. Liability & Jurisdiction
Southern Shaves and its barbers are not liable for delayed allergic reactions to premium products if skin sensitivities were not disclosed prior to service. These terms are governed by the laws of the United States. Any disputes arising from our services will be resolved through professional mediation in the state of business registration.
Last Updated: October 2023. Southern Shaves reserves the right to modify these legal terms to reflect industry shifts or regulatory requirements.
Terms of Service
1. Grooming Services
Southern Shaves provides premium grooming services including, but not limited to, hair cutting, traditional straight-razor shaving, and beard styling. We reserve the right to refuse service to anyone for reasons including, but not limited to, safety concerns, hygiene, or inappropriate behavior.
2. Appointment Policy
To ensure the highest level of service and punctuality for all our clients, we operate primarily by appointment. We recommend booking in advance. Late arrivals exceeding 15 minutes may result in a shortened service time or the need to reschedule, subject to the full service fee.
3. Cancellations & No-Shows
We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice will be charged 50% of the service price. No-shows will be charged 100% of the scheduled service price to the card on file.
4. Payments & Fees
All services must be paid for at the time of completion. We accept major credit cards and digital payments. Prices are subject to change; however, prices for confirmed appointments will be honored at the rate booked.
5. Gift Cards & Memberships
Southern Shaves gift cards are non-refundable and cannot be exchanged for cash. Monthly memberships are billed on a recurring basis and can be cancelled with 30 days' written notice. Benefits are non-transferable and must be used within the billing period.
6. Liability
Southern Shaves is not responsible for any personal belongings left in the shop. While we exercise the utmost care during grooming, clients use our services at their own risk. Southern Shaves shall not be liable for any indirect or consequential damages arising from the use of our services.